Privacy Policy

Effective Date: January 1, 2026  ·  Last Updated: June 2026

Frequency Audio-Visual Services ("Frequency," "we," "us," or "our") operates the website located at frequencyav.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and your rights regarding it.

Information We Collect

We collect information you provide directly to us, including:

• Your name, email address, phone number, and company name when you submit a contact or quote request form
• The content of messages you send us through our website or by email
• Any additional information you choose to share with us

We also collect certain information automatically when you visit our site, such as your IP address, browser type, referring URL, and pages visited. This data is used in aggregate for analytics purposes only.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services or information you requested
• Send you relevant follow-up communications about our services
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies and Analytics

Our website may use cookies or similar tracking technologies to understand site traffic and usage patterns. You can disable cookies in your browser settings, though some site functionality may be affected. We use analytics tools only to understand aggregate traffic patterns — not to identify individual visitors.

Third-Party Services

We may use third-party services for email delivery, CRM, or analytics. These services have their own privacy policies and are contractually required to handle your data securely and in accordance with applicable law. We do not authorize them to use your information for their own marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your contact information for as long as necessary to fulfill the purposes described in this policy or as required by law. If you would like us to delete your information, please contact us at the address below.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to your request within a reasonable time frame.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.